Effective Date: 25 June 2025
- Introduction
ReclaimX Ltd (“ReclaimX”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This policy outlines how we collect, use, share, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. - Who We Are
Company Name: ReclaimX Ltd
Registered Office: Office 1, Izabella House, 24 – 26 Regent Place, Birmingham, England, B1 3NJ
Email: info@reclaimx.co.uk
Contact Person: John Luscombe - What Personal Data We Collect
We may collect the following types of personal data:
Identity and Contact Data: Name, address, email, telephone number
Financial Data: Bank details (as necessary to process claims or payments)
Identification Data: Date of birth, national insurance number, claim references
Claim-Related Data: Details of your claim, lender information, transaction records
Technical Data: IP address, browser type, operating system, device identifiers
Usage Data: Information about how you use our website and services
Communication Data: Records of correspondence via email, phone, or other methods
- How We Collect Your Data
We collect data through:
Direct interactions: When you complete forms, contact us, or submit a claim
Third parties: Referrals or introductions from authorised partners (with your consent)
Automated technologies: Cookies and analytics when you use our website
- How We Use Your Data
Your personal data is used to:
Provide our claims management and related services
Communicate with you regarding your enquiry or claim
Comply with legal and regulatory obligations
Improve and personalise your user experience
Detect and prevent fraud or unlawful activity
Send marketing communications (only with your consent)
- Legal Bases for Processing
We process personal data under the following legal bases:
Contractual necessity – to deliver services you request
Legal obligation – to comply with the law
Legitimate interests – to run and improve our services securely
Consent – for marketing and other purposes where consent is required
- Sharing Your Data
We may share your information with:
Regulatory bodies and legal authorities where required
Trusted service providers under contractual agreement
Professional advisers, such as solicitors or accountants
Third parties where you have given consent (e.g., referral partners)
All third parties are required to handle your data lawfully and securely.
- International Transfers
We do not routinely transfer your data outside the UK. If any such transfers occur, we ensure appropriate safeguards are in place, in line with the UK GDPR. - Data Retention
We retain personal data only for as long as necessary for:
The purposes outlined in this policy
Legal and regulatory compliance
Establishing, exercising, or defending legal claims
In most cases, this will be up to six (6) years from the conclusion of your matter.
- Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your experience. You can adjust cookie settings in your browser at any time.
For further details, please refer to our [Cookie Policy] (link to be provided).
- Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data in certain circumstances
Object to or restrict processing in specific situations
Request transfer of your data (data portability)
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
- Data Security
We take appropriate technical and organisational measures to secure your personal data against loss, unauthorised access, or misuse. - Children’s Data
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. - Changes to This Policy
We may amend this privacy policy from time to time. Updates will be published on our website, with the effective date noted above. - Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
John Luscombe
ReclaimX Ltd
Office 1, Izabella House
24 – 26 Regent Place
Birmingham, England, B1 3NJ
Email: info@reclaimx.co.uk